RICHARDS RADCLIFFE TERMS AND CONDITIONS
richardsradcliffe.com (the ‘Website and ‘Site’) is owned and operated by Richards Radcliffe which is the trading name of Richards Radcliffe Limited (‘we’, ‘us’ and ‘our’). A company registered in England and Wales under 8468107 and whose registered office is: 5 Gordon Road, Surbiton, Surrey, England KT5 9AR. VAT Number: 192 8338 76
Prices are displayed in GBP or USD depending on the region selected by the User. Prices may be modified from time to time and without notice, but such changes will not apply to Goods in respect of which the Buyer has received an Order Confirmation. Prices GB Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before Your Order is accepted or the items are subject to markdowns at any time during the selling period. VAT and any other applicable sales taxes are inclusive in the price stated at the applicable current rate chargeable for the time being relevant to Your region. However, if the rate of VAT and any other applicable sales tax changes between the date of Your order and the date of delivery, we will adjust the amountYou pay, unless You have already paid for the Goods in full before the change in VAT and any other applicable sales tax takes effect. Prices displayed do not include the cost of delivery to the Buyer and any relevant import duties and tax. The Buyer is referred to Delivery Costs, Desitinations and Times for more information. We endeavour to ensure that all pricing information on the Site is accurate. However, if prices displayed on the Site are incorrect, we shall not be obliged to sell the Goods at the incorrect price. If we discover an error in the price of the Goods You have ordered we will inform You of this error and we will give You the option of continuing to purchase the Goods at the correct price or cancelling Your Order. We will not process Your Order until we have Your instructions. If we are unable to contact You using the contact details You provided during the order process, we will treat the Order as cancelled and notify You in writing.
Once You have made Your selection and placed an Order, You will receive an email acknowledging that we have received the Order with the details of the Order and Order number. This first email is not an acceptance of the Order. Acceptance of Your Order and conclusion of Your contract of sale takes place when Your Order has been dispatched and we have sent You an email confirming this. This second email is known as the Order Dispatch Confirmation. Until You have received the Order Dispatch Confirmation You can cancel the Order by completing the Order Cancellation Form shown on the Site*. We reserve the right to restrict or not fulfill the purchases of multiple quantities of Goods by a single Buyer and may restrict or not fulfill the ordering of multiple quantities of Goods being dispatched to a single delivery address.
INSURANCE AND DELIVERY
When Your Order is dispatched we will send You the Order Dispatch Confirmation email which will include Your tracking number. We aim to dispatch all Orders for Goods within 24 hours of receiving an Order for UK delivery, 2-3days for European delivery and 4-5days for International deliveries. However, this is for indication purposes only. We expect that You (or the recipient if You have specified that the Goods are a gift) will receive the Goods within the relevant estimated delivery time from the Goods being dispatched. However, this is for indication purposes only, and we are not responsible for delays caused by elements beyond our reasonable control, including but not limited to delays caused by carriers or customs.
You are responsible for ensuring that the delivery address provided is correct and complete. We shall not be liable for unsuccessful delivery attempts resulting in not having been provided accurate or complete information. We are unable to redirect packages once an order has been processed.
We insure each purchase until it is delivered to Your specified delivery address. A signature is required for any goods delivered, being aware that our service is not a named delivery service and anyone at the designated delivery address may sign for Your delivery, at which point responsibility for Your purchased goods passes to You. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address which has been provided for delivery. If You have specified a recipient who is not You for delivery purposes (for example as a gift) then You accept that evidence of a signature by them or at that delivery address is evidence of delivery and fulfillment by us, and transfer of responsibility in the same way. Please see the ‘Delivery Costs, Destinations and Times’ section below for more information. If You make an Order for multiple Goods (‘multiple’ meaning more than one), we shall endeavour to deliver the Order in one installment, unless You have requested otherwise. However, we shall be entitled to deliver the Goods in more than one installment if reasonably necessary, in which case each delivery shall be viewed as a separate Contract. Where You have expressly requested that an Order be delivered in more than one installment, the applicable delivery charges shall be applied for each separate delivery.
COSTS, DESTINATIONS AND TIMES
We will endeavor to send Your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. The below shows an indication of the costs and timings for our delivery service:
UK: £10.00 Deliveries will be made within 24 hours (excluding bank holidays) after you place your order. However, this is for indicative purposes only and can at periods be subject to change. Your order will be sent out via our designated courier DPD. Order tracking will be available though we cannot specify the exact time of your delivery. Deliveries will be made between Monday to Friday and will require a signature upon receipt. Additionally, we do not process orders or dispatch deliveries on Sundays or on bank or public holidays.
Europe: £25.00 Deliveries will be made within 2-3 days (excluding bank holidays) after you place your order. However, this is for indicative purposes only and can at periods be subject to change. Your order will be sent out via our designated courier DPD. Order tracking will be available though we cannot specify the exact time of your delivery. Deliveries will be made between Monday to Friday and will require a signature upon receipt. Additionally, we do not process orders or dispatch deliveries on Sundays or on bank or public holidays.
International Shipping: £30.00/ 50 USD Deliveries will be made within 4-5 days (excluding bank holidays) after you place your order. However, this is for indicative purposes only and can at periods be subject to change. Your order will be sent out via our designated courier DHL. Order tracking will be available though we cannot specify the exact time of your delivery. Deliveries will be made between Monday to Friday and will require a signature upon receipt. Additionally, we do not process orders or dispatch deliveries on Sundays or on bank or public holidays. We endeavour to deliver to most International countries but please email us to be certain and asertain actual delivery lead-times as required.
RETURNS, REFUNDS AND CANCELLATION POLICY
When you place an order with us on www.richardsradcliffe.com you are welcome to return or cancel the order of any item as specified below. We recommend that you Insure the return or cancelled Goods as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send and will not issue a refund or accept a cancellation for goods lost in transit back to us.
Currently an item may not be exchanged; we ask you to place a new order with us online. An item should be returned within 14 days of its delivery date, unused, with all garment tags still attached and with the original returns form. We strongly advise you to check the Goods thoroughly upon delivery before removing any tags or disposing of packaging. Our branded dust bags and boxes are considered to be a part of the product and must be returned with the item. This also ensures the items arrive back to us in an undamaged state. Returns that are damaged, soiled, missing any elements of the product order or missing the original paperwork may not be accepted and may be sent back to you and / or a refund or cancellation refused. Refunds will be credited to your original method of payment. Original delivery charges will not be refunded. If your return was purchased in a currency different to your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process a refund as soon as possible. To return your order please a.) complete the returns form included in your shipment, including the order number. b.) enclose the returns form with the items you wish to return in the original black branded box. c.) Place the black branded box into the postal delivery box and attach the returns label provided to the outside. d.) select your own method of delivery service and retain proof of sending as recommended. If you are based in the EU you also have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional charges) regulations 2013 (ICACRs). You have the right to cancel your order with us providing you give us written notice as detailed below.
RIGHT TO CANCEL UNDER ICACRs
You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day after the day on which you acquire physical possession of the last of the goods ordered. To meet this deadline it requires the sending of goods back to Richards Radcliffe within said 14 day period. To avoid dispute on any products received into warehouse after the 14 day period, we advise retaining proof of sending.
To exercise your right to cancel you must inform us by email [email protected] or you may also use the cancellation form on this link. For orders cancelled under the ICACRs we will issue you with a full refund including delivery charges to the value of standard delivery. You must take reasonable care of the goods while in your possession as you will be liable for damage to them until we receive them at the warehouse. Richards Radcliffe will process your cancellation refund within 14 days of receipt of the products to the specified warehouse address below. We will make reimbursement using the same means of payment as you used for the initial transaction. If the Goods were purchased in a currency different to your local currency, cancellations will be paid in the same currency. Due to fluctuations in currency rates the amount reimbursed may be slightly higher or lower than the price originally paid. We strongly advise you to check the Goods thoroughly upon delivery before removing any tags or disposing of packaging. Our branded dust bags and boxes are considered to be a part of the product and must be returned with the item. This also ensures the items arrive back to us in an undamaged state. Returned cancelled goods that are damaged, soiled, missing any elements of the product order or missing the original paperwork may not be accepted and may be sent back to you and / or a cancellation refused.
RETURNS AND CANCELLATIONS ADDRES
Richards Radcliffe Universal Processing Co. Leather Mode Unit 61 Mill Mead Industrial Centre Millmead Road London N17 9QU
Items are faulty is they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items though these will need to be sent back to us for our examination first. We will refund the delivery costs of this return to your original method of payment once we have deemed that the item is faulty. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered. We endeavour to display as accurately as possible the Goods on the Site. However, Leather is a natural product and each skin is unique to that item so slight variances can occur between individual products. These variances are not deemed faults. Computer monitors vary, we cannot guarantee that your monitor will display the colours, textures and designs of the Goods with complete accuracy and Goods delivered to you may differ in appearance in minor respects.
INTELLECTUAL PROPERTY RIGHTS
We are the proprietor of the Richards Radcliffe trade name and get-up. In using the Site, You agree that all copyrights, brand names, product names, titles, text, graphics, designs, logos, button icons, images, data compilations and software used in the Site and all content shall remain vested in Richards Radcliffe.
Subject to the terms herein, we grant You a revocable and non-exclusive licence to access and make acceptable use of the Site. The following does not constitute acceptable use: a.) Use of the Site in a way which may prejudice or damage our reputation. b.) Use of the Site for commercial or business purposes. c.) Modification, disassembly, transfer, sale, distribution, publication, reproduction or licensing of any Content, software, products, or services contained within the Site. d.) Denial of service attacks. e.) Attempts to gain unauthorised access to the Site or its systems. f.) Unauthorised linking of any part of the Site with other sites. g.) Unauthorised use that is likely to damage, impair, disable or impose an unreasonable burden on the Site. We reserve the right to suspend Your access to the Site if we suspect that You are making unauthorised use of Your account or of the Site.
We may collect and process the following information from You when You a.) Submit questions or material to us. b.) Register on the Site. c.) Purchase a product from us. d.) Email us or post content . Please note credit card information is held securely on a financial services approved location and cannot be accessed by us.
You warrant that the Information (defined in clause 19) is true, accurate, current and complete in all respects, that You are the person identified by the Information and that You are Eligible to buy from the Site. You agree to notify us as soon as reasonably possible of any changes to the Information by updating Your account details on the Site. We may also change registration requirements from time to time. We use such personal information collected through this website for the purposes of; providing a personalised service; enhancing the user experience of this website; conducting market research surveys; fulfilling product orders; recording Your full purchase history and providing You with information about, and access to, products and services we offer, either ourselves or jointly with or on behalf of other organisations.
All personal information recorded will be taken in accordance with the Data Protection Act 1998 (‘The Act’). In accordance with The Act You have the right to access information held about Yourself at any time by emailing us through the ‘Contact us’ section of the Site. We may keep Your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain Your personal information for a reasonable period after You stop using the services.
THIRD PARTY LINKS
LIMITATION OF LIABILITY
We endeavour to ensure that information displayed on the Site is accurate and complete, but does not warrant that such information is accurate and/or error free.
We do not warrant that the Site, its content, or the server that makes it available are free of viruses, malicious code or other potentially harmful components. We recommend that all Users have up to date virus checking software installed.
We will not be liable for failure to perform any obligation under the Contract to the extent that the failure is caused by a factor beyond our reasonable control.
We shall not be in breach of this Contract if performance is prevented or delayed in whole or in part by reason of acts of God, or the consequences thereof, including, but without prejudice to the generality of the foregoing, by reason of fire, flood, cyclone, hurricane, earthquake, riots, war, hostilities, governmental restrictions (whether of the United Kingdom or of other country), trade embargoes, strikes, lockouts, labour disputes of any kind, boycotting of goods, unavailability of transport or of loading facilities, wrecks, delays or damages in transport or any causes whatsoever and howsoever arising of a nature beyond our control.
If performance of a Contract is prevented or delayed in whole or in part by reasons of any of the foregoing, we shall have the option: a.) Either to perform the Contract (or the unfulfilled part hereof as the case may be) within such time from the removal of the cause preventing or delaying performance as in all circumstances reasonable. b.) Or to rescind the Contract; and in either case to notify the Buyer in writing.